Thank you for shopping at First Crochet!
We value your satisfaction and want to make sure you have a clear understanding of our refund and return policy.
Digital Products Only
All products available on Crochetes are digital crochet patterns, delivered instantly via download after purchase.
Because digital files cannot be returned or exchanged once downloaded, all sales are final.
Refund Eligibility
Refunds are only available under the following limited circumstances:
You purchased the same pattern twice by mistake.
You did not receive the digital download due to a technical error (e.g., broken link, download issue).
There was a problem with the file that we could not resolve.
If one of these situations applies, please contact us within 7 days of purchase with your order details and proof of payment.
Non-Refundable Situations
We cannot offer refunds in the following cases:
You changed your mind after purchasing.
You do not have the necessary skills or tools to complete the project.
You misunderstood the product description (please read carefully before buying).
You already downloaded or accessed the digital file successfully.
How to Request a Refund
To request a refund, please contact us at thewoolsy@gmail.com
and include:
Your full name
Order number
Date of purchase
A short explanation of the issue
We will review your request and respond within 3–5 business days.
Download Issues
If you experience any technical problems accessing your digital files, please reach out to us right away.
We will ensure you receive a working download link or a replacement file at no extra cost.
Contact Us
If you have any questions about this Refund and Returns Policy, please contact us at:
First Crochet
mail: crochet.bedabee@gmail.com
Thank you for understanding and supporting our creative work at First Crochet!